Aircel Postpaid Change of Billing Address

To change your bill address for your Aircel mobile number, kindly call 121 and speak to our Customer Care Officer.

or

Visit Aircel store with a self attested passport photograph and a copy of your valid address proof.

• PAN card
• Photo credit card
• Voter ID card
• Passport
• Arm’s license
• Driving license
• ID card issued by central / state government
• ID card issued by public sector undertakings
• Ration card with your photo
• Government college / university ID card

In case your ID proof does not have your address on it, you’ll need any one of these as your proof of address:

• Electricity bill (issued in the last two months)
• Telephone bill (MTNL / BSNL – issued in the last two months)
• Bank Statement / credit card statement (of last two months)
• Income tax order (not older than 1 year)
• RC copy of vehicle
• Registered rent agreement
• Bank passbook

Remember:

To carry a photograph with your signature on it.

To carry the originals along with photocopies, since we’ll need to verify the originals and attest the photocopies

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Reliance Jio Duplicate Sim | Lost Sim | Replace Sim

I have lost my sim. How do I get a replacement of my SIM?

If you have lost/damaged your SIM:

• Please call on the toll-free JioCare helpline at 199 (from your Jio SIM) or 1800 88 99999 (from any other number)
• They we will block your SIM from misuse.
• You can also mail us at care@jio.com.
• Once the SIM is blocked, you can visit your nearest Jio store to get a replacement for your Jio SIM.

Please carry your Proof of Identity/Proof of Address documents and a passport size photograph to the store when going for a new SIM.

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Tata DoCoMo Duplicate Sim | Lost Sim | Replace Sim

First block the connection by calling customer care number 1800 266 1800 or 1860 266 5555 from other network or by contacting their online customer care chat support.

Step to follow to block sim:
1. Go to their online website and click on following link
2. Then click on “Chat support” link at bottom of the page.
3. Talk to TATA DoCoMo support and give him details required.
If all the proofs and details given by you are correct, he will proceed to block the SIM.

Or visit nearest Tata DoCoMo store

For new replacement sim:
You can also get new sim on the same number by visiting nearest Tata DoCoMo store,

• Fill duplicate sim form,
• Provide one photograph,
• Photo ID & signature proof and proof of address.
• SIM replacement charges

New SIM will get activated within 3 hrs post submitting request.

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Airtel Duplicate Sim | Lost Sim | Replace Sim

First block your current Airtel phone number:

Call your Airtel customer care number (121) and inform that you have lost your sim card, and want to block the card and request for duplicate sim.

For new replacement sim:

• Visit Airtel store. And ask for duplicate sim.
• Fill the duplicate SIM card form.
• Provide your address proof
• Provide two photos
• SIM replacement charges

You will be given a new SIM card. It takes up to 4 hours for the new SIM card to be activated. Airtel will carry forward the remaining balance and validity from your old SIM to the new sim.

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Idea Duplicate Sim | Lost Sim | Replace Sim

First block your current Idea phone number:

• Yes, call Idea customer care and they will block your connection.
• You can also visit the nearest Service Centre. Carry your original photo ID for verification.
• We recommend that you also get a replacement SIM card through the Idea Service Centre

For new replacement sim:

• You can get your SIM card replaced by simply visiting the nearest Idea Service Centre.
• You will need to present your original Photo Id proof and carry your old SIM card (except SIM lost).
• You will also have to pay charges as applicable.
• Charges for SIM replacement are circle-dependent.

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Reliance Jio Prime Prepaid and Postpaid Recharge Plans – Tariffs:

Information about latest mobile recharge offers, Data packs, internet recharge plans, tariff vouchers, Talk time plans of Reliance Jio all regions.

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Vodafone Duplicate Sim | Lost Sim | Replace Sim

First block your current Vodafone phone number:

• Yes, call vodafone customer care and they will block your connection.
• You can also visit the nearest Service Centre. Carry your original photo ID for verification.
• We recommend that you also get a replacement SIM card through the vodafone store

For new replacement sim:

• You can get the replacement duplicate SIM card at your closest Vodafone store or Vodafone Mini Store by submitting address proof, ID proof and photograph and fill replacement form.
• You also have the option of calling up customer care on 111 and get suggestion regarding replacement of SIM card. The duplicate SIM card is liable to be couriered at your billing address just within 24 hours.
• You should bring with your address proof and an original photo ID proof while visiting a store for collection of your replacement SIM card.
• You may call 111 from Vodafone mobile phone or dial from your landline phone.

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Reliance GSM Duplicate Sim | Lost Sim | Replace Sim

I have lost my mobile phone. How do I get a replacement of my handset and SIM?

You will have to buy a new handset and get the SIM replacement done from any Reliance touch point retaining his old mobile number on payment of applicable charges of SIM

Can I block my number? How long does it take to block the number after placing the request?

Pls. visit any Reliance touch point or call at Contact Center. the sales representative can block the number against a complaint for Lost Handset /SIM

It can be done immediately at outlets.

How can I get a duplicate SIM card?

You can get duplicate SIM card from any Reliance touch points with applicable charges.

For technical defect within 1 month of new acquisition, replacement will be done Free of Cost

What are the charges to replace the SIM?

You will be charged Rs.4 to replace the SIM

What documents do I need to get a new prepaid connection?

To get a new prepaid connection you need just to fill up Prepaid Customer Application Form (CAF). You can also pick one from any Reliance Mobile Store.

Along with the duly filled CAF documents required:

1. One colour/BW photograph
2. Any one document from the list

Passport

Arms License

Driving License

Photo Identity Card having address

Election Commission ID Card

Any other document containing photograph includes.

Ration Card with photo and address applicable for person whose photo is affixed.

Central Government Health Scheme (CGHS)/ EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME (ECHS) Card

Certificate of address having photo, issued by MP/MLA/Group A Gazetted Officer in letter head

Certificate of address with photo from Government recognized educational institutions (for students only)

Certificate of address having photo, issued by Village Panchayat head (for rural areas) manually.

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Transfer of Airtel Sim Ownership to your Name

Transfer of Airtel SIM card ownership is possible at the Customer Service Center. You must first settle any outstanding dues on the account. The next step, will require you to fill out a fresh agreement form, with all the documents duly submitted.

If the customer is individual, then the below documents is mandatory.

1. POA and POI is required from both customer (Existing and new customer).
2. NOC from existing customer.
3. LOA (Letter of acceptance) from new customer.

ID Proof Category: (ID should be issued by Indian government only. Documents like – PAN card Copy / License Copy / Voter ID / Adhaar Card / Passport etc.

Please note all documents to be self-attested by the customer.

If the Customer is organization, then the below docs is mandatory

1. POA & POI from both parties needs to be attached.
2. NOC from the existing customer. (In case Organization to Organization NOC should be on letter head of existing company and signed by the authorized signatory).
3. LOA (Letter of acceptance) from new customer. (In case Organization to Organization LOA should be on letter head of new company and signed by the authorized signatory).
4. Incorporation of Certificate.
5. MOA (Memorandum of Article).

You may also need to fill out a Subscriber Enrolment form, on behalf of actual owner, and then, the transfer of Airtel SIM card ownership will begin. You will be re-issued a fresh SIM card under your name, and start using it post-activation.

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BSNL Duplicate Sim | Lost Sim | Replace Sim

First block your current BSNL phone number:

• If your mobile is lost-stolen, immediately block your bsnl SIM by calling customer care1503 (from BSNL phone)/18001801503(from other networks).
• Customer care executive will confirm your address, phone number etc in-order to check   the authenticity of the call.
• Visit nearest Bsnl Customer Service Center submit your representation to the customer service center where you have taken the connection with the proof of identity along with copy of FIR.

For new replacement sim:

• Submit the completed form along with ID proofs and money for the sim
• It will take 1 hour for activation of your new sim

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Aircel Duplicate Sim | Lost Sim | Replace Sim

First block your current Aircel phone number:

In case you’ve lost your phone you can block the SIM card by calling 121 and informing our Customer Care Officer

For new replacement sim:

In case your SIM card is damaged or lost and you would like to have a new SIM card, kindly visit the nearest Aircel Store for a replacement. Kindly ensure to carry proof of identification like – Driver’s license, Voter ID card, Government issued ID card etc.

The new SIM card is available for Rs. 25 at Aircel Stores.

Once the new SIM card is activated, all the services are restored as on the previous card. Kindly note: that your contacts and sms on the previous SIM card will not be available.

In case you take a new SIM card, your contact list will not be transferred automatically. If you have the old SIM card still in working condition you would need to do it manually.

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Videocon Duplicate Sim | Lost Sim | Replace Sim

First block your current Videocon phone number:

• Please call Videocon Customer Care for blocking the sim card .
• Your sim card will be blocked immediately over the call by our V Help executives.

For new replacement sim:

• You can take duplicate SIM card @ Rs. 30/- by visiting any of our Videocon Stores.
• Please carry your valid photo id proof and address proof for duplicate SIM card.
• Fill sim replacement form and submit

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MTS Duplicate Sim | Lost Sim | Replace Sim

First block your current MTS phone number:

• Please call MTS Customer Care for blocking the sim card .

Replacement of SIM Cards:
If you have permanently blocked your SIM or your SIM has been lost or stolen; you will need a new SIM card. Call Customer Care to get your account suspended and avoid unauthorized usage.

In case of lost or stolen SIM, you will also need to report the same to the Police and obtain an FIR. Then apply for a replacement SIM at an MTS authorised outlet.

To know more about your nearest authorised outlet, please call Customer Care at 155. A nominal fee would be charged for this replacement. Rest assured that your account balance and validity will be restored on to your new SIM card.

Submit Sim replacement form.

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Telenor Duplicate Sim | Lost Sim | Replace Sim

First block your current Telenor phone number:

You can block your Telenor SIM by calling our Customer Care at 121. Your Telenor SIM card will be blocked as soon as we receive your request to block it.

Replacement of SIM Cards:

For SIM replacement, please visit our Telenor store. Please carry proof of address, proof of Identity and a copy of FIR/DDR in case of lost SIM.

The balance & validity along with other services will remain as it was earlier after SIM replacement.

You can retain your old contacts if backup of the contacts has been created. However, in case of lost SIM cards, contacts cannot be retained.

There are no charges for blocking Telenor SIM. Telenor charges Rs. 50 (Rs. 25 for Gujarat Circle) for SIM replacement. Besides this, there are no other charges. Small amount of Rs. 50 is charged for SIM replacement. For Gujarat circle the charge is Rs. 25 and for Maharashtra & Goa Rs. 85.

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Transfer of Vodafone Sim Ownership to your Name

To transfer vodafone sim ownership to your Name, submit ownership request form at nearest Vodafone store. The first thing you must do is collecting the Identity proof and address proof documents of both the parties. (ID and Address proof documents of both current owner and yours) and submit along with request form.

For attention of Transferee:

• For vodafone to process your request, please ensure you complete the transfer process by submitting this form along with complete set of documents 72 hours prior to the above mentioned Bill date at any of the nearest Vodafone stores. Do note that the request will stand void if not adhered to within the timeline mentioned and a new Change of Ownership Request form needs to be submitted.
• The Value-Added Services are NOT TRANSFERABLE to the Transferee and the Transferee explicitly agrees for the same. Your current Value Added Services (if any, e.g. Caller tune, International Roaming) will not be carried forward automatically. Do request for these services while filling the Tariff form.
• The Transferee undertakes to discharge all obligations regarding the aforesaid connection and to pay Vodafone India Limited all other dues, bills (outstanding), charges, statutory levies or payment of any kind payable prior or subsequent to and arising out of the above connection within three days of demand for the same without demur or protest. The transferee agrees to keep Vodafone India Limited indemnified towards all losses/damages in respect thereof.
• The transfer of the aforesaid facility (partly or in full) is subject to the fulfilling of the transferee of Vodafone India Limited criteria and it is agreed that Vodafone India Limited decision regarding the above request for transfer shall be final and binding.
• Transferee agrees to sign the Customer Agreement form and do not object to the verification if required.
• Incase the transferee requests for change of ownership beyond the date as mentioned by the transferor above, all dues pertaining to the said period will be cleared by the transferee.
• Physical presence of Transferee is mandatory

Checklist for Transferor & Transferee: Documents –

Company paid to Individual: Note: All forms below are mandatory. Do carry originals for verification purpose

• Customer Agreement Form (CAF) to be resubmitted
• Transfer of Ownership form signed by the new user(Available at the store)
• 1 Passport size photograph with signature affixed across on the Customer Agreement Form (CAF)
• Self-attested copy of recent Identity (POI) and Address proof (POA)
• Scheme form stating the required tariff plan post change in ownership
• NOC/ Deactivation request from the authorized signatory ***

For details of the nearest Vodafone store SMS as below:

• Storestation name to 111 (toll free) Type of SIM required: (SIM type depends on the type of SIM your handset is compatible with. eg. An iPhone 6 supports a Nano SIM)
• Smart SIM (Can be used as Normal and Micro SIM)
• Nano SIM Request for plan change once moved to individual account: In case you wish to continue with your earlier corporate tariff benefits,

please ensure you also submit the below mentioned documents:

• Email from your official email ID
• Copy of your Company ID card

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Transfer of Idea Sim Ownership to your Name

The procedure is like this, actual owner has to write a no-objection application along with the document and one passport size photograph that he had provided at the time of SIM registration.

Actual owner have to make signature same like at the time of SIM registration.

Along with the above documents you too have to write an application requesting to change the name of the ownership of the SIM card from actual owner to yours.

You too have to provide a passport photo and copy of valid identity card and have to submit them in your nearest Idea service provider’s hub.

Get your documents ready:

• A self-attested photograph
• Self-attested copy of address proof
• Self-attested copy of ID proof.
• Keep your original documents handy for verification
• Fill the Customer Application Form (CAF)
• The CAF will be available at the Service Centre

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Process to get a nano SIM card from Airtel

• Go to your nearest airtel shop and ask them to give a nano SIM.
• Pay 25 rs for this service to get new nano sim.
• They will provide a new sim card which is in Nano size (i. e a new sim).
• They will activate the sim by sending message — SIM space the sim number (which is written over the sim) to 121.
• You will receive a confirmation message wait for that message.

Dear Customer, we have received your request for new SIM activation on airtel mobile XXXXXXXXXX and will be processed shortly. Your old SIM will work till the new SIM gets activated. Please insert the new SIM in your device once the old SIM displays no network.

• Your previous airtel sim will be deactivated after 10 minutes and signal will not exist after that.
• Now just insert your new nano sim in your phone.
• Your new sim will be activated soon and receive a message from airtel.

Thank you for choosing Airtel! We are setting up your services please wait.

• Your services have been set. Please restart your handset.
• So, restart you phone and enjoy services.

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Process to get a nano SIM card from Idea

• You can get your nano SIM card replaced by simply visiting the nearest Idea Service Centre.
• You will need to present your original Photo Id proof and carry your old SIM card.
• You will also have to pay charges as applicable.
• Charges for SIM replacement are circle-dependent.
• All your existing services will be retained & continued on the new SIM card.
• Your new sim will be activated in 2 – 3 hours.

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How to Block Idea connection or Idea SIM card

You can block your idea connection when you lost your sim by following process

• Call our Idea customer care and they will block your connection.
• You can also visit the nearest Service Centre.
• Carry your original photo ID for verification.
• They recommend that you also get a replacement SIM card through the Idea Service Centre.
• You can get your nano SIM card replaced by simply visiting the nearest Idea Service Centre.
• You will need to present your original Photo Id proof and carry your old SIM card.
• You will also have to pay charges as applicable.
• Charges for SIM replacement are circle-dependent.
• All your existing services will be retained & continued on the new SIM card.
• Your new sim will be activated in 2 – 3 hours.

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How to Block Airtel connection or Airtel SIM card

You can block your airtel connection when you lost your sim by following process

• The best way to deactivate to your number is you should go nearest airtel relationship centre and you have to give a written request.
• You can raise request to customer care or visit nearest airtel store.
• They will raise request for disconnections and same will get closed in next 7 to 10 days.
• You can also call 121 or 198 from any airtel sim & talk to airtel agent for deactivate your sim.
• Fill the duplicate SIM card form.
• Provide your address proof
• Provide two photos
• SIM replacement charges

You will be given a new SIM card. It takes up to 4 hours for the new SIM card to be activated. Airtel will carry forward the remaining balance and validity from your old SIM to the new sim

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