Transfer of Reliance Jio Sim Ownership to your Name

You cannot change ownership right now in any of your currently jio service provider

But you can just port that number out from the Jio to new service provider under your name.

This is quite simple, you just have to use the Mobile Number Portability feature and obtain the porting code.

Once you get that you will have to submit your Identity proof documents and Address proof documents to any of the telecom service provider by visiting their outlet or store.

Your mobile number will be ported to that Telecom service provider within 5 to 7 days and the ownership will also be changed to the name whose Identity proof and address proof documents you have submitted.

You can use this method if you are okay with changing your telecom operator.

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Transfer of BSNL Sim Ownership to your Name

You can Transfer the Ownership of SIM card. You have to visit bsnl main office branch. First of all you must write a NOC application in the name of the person who has the sim registered in his name.

Then you go to the bsnl main office branch in your city and tell them that you want to transfer the sim registration ownership.

They will give you a form, in this you’ll have to fill up the details of the person in whose name the sim ownership must be transferred.

After that you go to the bsnl office with the filled up form and the NOC application along with the following documents of the person in whose name the sim must be transferred.

• Identity proof
• Address proof
• Four recent coloured passport size photo.

One more important thing is that the person, in whose name sim was initially registered, must be present at the bsnl office along with his identify proof at the time of transfer of sim ownership.

This service is not free.The mobile number will remain same.The new sim which you get after the completion of name transfer will be activated in six to eight hour duration(this is bsnl operator)

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Reliance Jio Query or Complaint Register

Where can I call for any query or to register a complaint?

For any queries, you can call us on our General Information Number 199 (toll free) from your Jio number. To register any complaint, you can call us on our Customer Care Number 198 (toll free). If you are calling from a non-Jio number, you can reach JioCare on 1800 889 9999.

How can I track the status of my complaint online?

You can check the status of your complaint on our web based complaint monitoring system by logging into your account on our website: www.jio.com or on MyJio app.

What email ID can I write to if I have any query or need support on Jio Services?

For if you have any queries or need any support regarding Jio products or services, you can drop us a mail at care@jio.com with your issue/query details. For faster resolution, please specify your mobile number in your email.

What is the contact number of the Appellate Authority?

If you are not satisfied with the complaint resolution you can write to our Appellate Authority at the Jio State Office Address or on his/her email ID available on our website http://www.jio.com/en-in/contact-us. You can also call Jio Appellate Authority on 1800 889 3999.

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Process to get a nano SIM card from Vodafone

• You can get your nano SIM card replaced by simply visiting the nearest Vodafone store.
• You will need to present your original Photo Id proof and carry your old SIM card.
• After proper identification process by Vodafone staff, you will receive the new nano SIM card.
• You will also have to pay charges as applicable.
• Charges for SIM replacement are circle-dependent.
• All your existing services will be retained & continued on the new SIM card.
• Your new sim will be activated in 2 – 3 hours.

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Process to get a nano SIM card from BSNL

• You could get your sim card replaced with in your LSA (Local Service Area) i.e, with in the state/circle.Visit your nearest BSNL office .
• You need to carry your Aadhar Card.
• You need to carry Passport Photo.
• You might have to pay a charge of upto ₹60-250
• The process will take not more than 2 ~ 4 hours for activation.
• Other option is you can also visit your nearest mobile shop and he can cut your sim from micro to nano in seconds.

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Activate International Roaming on Jio Number

For Prepaid Customer

Through Self Care:

You can recharge your Jio number with our International Roaming voucher of Rs.1101 through:

MyJio app by clicking Get Prepaid Plans>EXTRAS or

Through our website www.jio.com by clicking Quick Pay (on home page)> Recharge> Enter Jio number>Extras>International Roaming 1101>click on recharge

– Post recharge, your IR services will be automatically activated along with the IR pack.

Through Jio Store/ Jio Retailer:

–  You can visit our Jio store or Jio Retailer to recharge your Jio number with our International Roaming voucher for Rs.1101

–  Post recharge your IR services will be automatically activated along with the IR pack.

* Important points:

–  International Roaming will be activated within 4 hours of buying the pack. Please ensure that your SIM is connected to Jio network during this period. Your phone will stop receiving signals once the activation process begins, thereafter kindly restart your phone for your request to be processed.

For Postpaid Customer

Through Self Care with IR Pack:

You can recharge your Jio number with our International Roaming voucher for Rs.1101 available on

MyJio app by clicking Get Postpaid Plans>EXTRAS or

Through our website www.jio.com by clicking Quick Pay (on home page)> Recharge> Enter Jio number>Extras>International Roaming 1101>click on recharge

–  Post successful recharge, your IR services will be automatically activated along with the IR pack.

Through Jio Store/ Jio Retailer:

–  You can visit our Jio store or Jio Retailer to recharge your Jio number with our International Roaming voucher for Rs.1101

–  Post successful recharge, your IR services will be automatically activated along with the IR pack.

* Important points:

–  International Roaming will be activated within 4 hours of buying the pack. Please ensure that your SIM is connected to Jio network during this period. Your phone will stop receiving signals once the activation process begins, thereafter kindly restart your phone for your request to be processed.

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Activate International Roaming on Airtel Number

Activating the IR Pack is very simple and customers can activate the pack through the Airtel website, My Airtel App, USSD and Customer Contact Centers. The advantage of these packs is that customers can activate them at any time and pay only when they actually use them.

Airtel’s Roaming service allows you to use your mobile phone to make or receive calls from almost anywhere in World. A monthly rental of Rs 99 will be charged on International Roaming in addition to the international roaming rates. Rental will be charged only in case of an incoming/outgoing call or outgoing SMS. You won’t be charged anything if you will just remain connected to the network.

Postpaid/Prepaid Users:

• Monthly rental with International Roaming (IR) pack.
• No need to deactivate the IR pack after coming back from roaming.
• No manual network selection is needed as packs are applicable across all operators in the covered countries.
• Discounted rates are applicable on local calls within the country visited and calls back to India.
• Customers can switch off the data services from their mobile handset in case they don’t wish to use mobile internet while roaming.
• Multiple top-ups can be purchased by customers as per usage requirements.
• For customers visiting multiple countries, discounted benefits will be applicable in all the countries mentioned for the pack.
• No security deposit is required to activate International Roaming service.
• Airtel reserves the right to amend or withdraw the offer without prior notice.
• The day the deactivation request is received, no discount is applicable for that day.
• After consumption of free minutes or data, reduced rates will apply as per the pack selected by customers.
• IR packs for company paid connections cannot be activated online or through SMS/USSD/IVR and customers need to contact their company coordinator for activation of pack.
• Free minutes are valid only in IR usage and cannot be used for local/STD/ISD/National Roaming usage.
• Deactivation of all packs may be requested by calling 121 (SMS will be charged on IR rates if sent on IR).
• IR pack discounts are not applicable for premium rate numbers / Maritime / Satellite / Aero mobile / Ship Cruise or Immarsat. Usage on these will be charged as per the charges applicable by the network provider.
• UPE, BH, WB, NESA, ASM, OR customers might have to change their SIM for using International Roaming service on their airtel mobile. For more details, please visit the nearest airtel store before your travel/before you leave.

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Activate International Roaming on Idea Number

Postpaid Users:

• You may request for activation of ISD and International roaming services at the nearest Idea Service Centre. There may be an additional billing address verification and/or deposit required for activation of these services.
• There is no additional rental for the STD, ISD and National Roaming Services, however, for International Roaming, a monthly rental of Rs. 149 will be charged in your post-paid bill.

Prepaid Users:

Ideally, international roaming is activated by default on all Idea Pre-paid numbers. In case you have deactivated the international roaming service, you can request for reactivation by using one of the following methods:

From self-care, on the main menu, select My Post-paid and choose Manage services from the drop down list. It displays a list of all the services available. Select international roaming and click on Activate.

• Call 198 (toll free) from your Idea mobile phone
• Visit your nearest My Idea centre. For nearest My Idea showrooms, click here
• In addition to the above methods, activation of international roaming for Post-paid customers may require an additional verification and/ or additional deposits may be payable

You can call Customer Care while roaming internationally by dialing the 10 digit customer care number (short code 12345 will not work). Please note International Roaming charges will be applicable.

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Activate International Roaming on BSNL Number

• Fill up a service request form along with two self-attested photograph and a copy of passport.
• One time security deposit of INR 5000/- [refundable] and INR 99/- per month will be charged in addition to the international roaming usage.
• Visit to the nearest BSNL Customer Care Centre and collect the special International Roaming SIM.
• Before you leave, check that your roaming function has been activated, by calling our Customer Service Centre (Call Toll Free Number 1503).
• After landing into foreign country, switch ON the phone and go to Menu. Click on Cellone or BSNL Mobile and select Network.
• In the network you will get option of National and International. Select International, you will get CellOne and Partner Network.
• Select the option Cellone, you will get a message – “CellOne International Selected”. Wait for two minutes you will get the Network automatically.
• If it fails, please select the network manually.(By selecting Setting and then Network in your phone).
• Do remember to take a special International Roamiing SIM card. Call 1503 [Toll free] to ensure that the International Roaming facility is activated.
• Before you leave, check that your roaming function has been activated, by simply calling our 24 hours customer service helpline 1503.
• Make sure your handset will work in the country you’re travelling to. Please check the Handset compatibility with Network frequency (GSM MHz 850/900/1800/1900) before travelling outside India. Japan & Korea support 3G Hand Set, USA & Canada supports 1900 MHz Hand Set.
• To call back home dial the number with “+91”.
• To access Voicemail abroad, you need to set up a Voicemail PIN code. To do this, access your Voicemail in the India and follow the voice prompts.
• You can alert your callers that you are overseas by activating a Caller Tune announcing that you are overseas. Dial 56700 and select the English category.
• While you are roaming overseas, as a service gesture, BSNL does not normally restrict your usage to the extent of your credit limit. This is done to allow you continued access, considering the significantly higher usage charges in international roaming.
• To get periodic updates on usage, subscribe to our free usage alerts service by sending an SMS “USG” to 53333. The charges incurred by you, while on international roaming, are sent to us by international operator and can take 3 days or even more and accordingly the alerts received by you may not reflect the latest status and will be as per the last update received by us.

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Activate International Roaming on Vodafone Number

SMS ROAM <country name> to 199 and get all the details on charges and tie-ups

If you are a Prepaid customer

• Visit My Vodafone and subscribe online click here
• Prepaid users can SMS ACT IR to 144 (toll free)

You will be charged a monthly rental of Rs.99 when any of the following chargeable events are performed while on International Roaming:

• Making an Outgoing call- USSD Callback* or Direct dial
• Answering an incoming call
• Sending Messages
• Using GPRS

If you are a postpaid customer

• Visit My Vodafone and subscribe online click here
• Call 199 from your Vodafone mobile phone
• Postpaid users can SMS ACT IR to 199 (toll free)

International Roaming service will get activated within 30 minutes post SMS.
International roaming deposit can also be paid online.

The option of paying applicable deposits is also available at any of our Vodafone stores.
TAT for payment updating – maximum 24 Hours.

To deactivate:

• Visit My Account by Clicking here
• sms CAN IR to 199 ( toll free)
• Visit the nearest Vodafone store

International Roaming service will get deactivated within 30 minutes post SMS

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Process to get a nano SIM card from Aircel

• You may call up 121 to get your phone sim
• Please visit your nearest Aircel Retailer / Aircel Store along with your Proof of Identity,
• Submit Proof of Address and a latest passport size photograph. – Aadhar Drivers license, Voter ID card, Government issued ID card etc.
• Fill a `Customer Engagement Form’ & submit along with above mentioned documents,.
• The new SIM card is available for Rs. 25 at all Aircel Stores.
• The process will take not more than 2 ~ 4 hours for activation.
• Once the new SIM card is activated, all the services are restored as on the previous card. Kindly note: that your contacts and sms on the previous SIM card will not be available.
• In case you take a new SIM card, your contact list will not be transferred automatically. If you have the old SIM card still in working condition you would need to do it manually.

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How to Deactivate or Cancel Airtel Broadband Connection

• To deactivate airtel broadband connection visit your nearest Airtel store.
• Surrender your Landline telephone and modem splitter.Don’t forget to get a receipt.
• Get the outstanding bill amount and Pay your bill , don’t forget to get a receipt.
• Ask the executive to create a disconnection request.
• Also send an email to 121@airtel.in
• The process will be completed in maximum three days.
• Airtel retention cell will try your alternate phone number to contact you about your disconnection request has been processed or not.
• If you haven’t provided your alternate number with your broadband connection, Please call 121 and confirm it.
• Or you can call 121 . Ask them you want to disconnect your broadband connection.

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How to Reactivate your Deactivated Airtel Number

As per TRAI regulations w.e.f 22nd March ’13, Services to any Prepaid Mobile connection will be deactivated for subscribers with less than Rs.20 balance and if there is no usage i.e. without any usage (incoming or outgoing voice/video calls, Outgoing SMS, Mobile Internet / Data usage, VAS usage or purchases with balance) for 90 days.

Prepaid Mobile connections can be reactivated within grace period of 15 days from the date of deactivation, by making payment of Rs.20.

If your Airtel Mobile is de-activated and it can be re-activated within 15 days.

• Try to request re-activation via email to 121@in.airtel.com or customer care
• Visit nearest airtel store and submit reactivation request
• Provide Address and Photo Id proofs
• You may receive a confirmation call and then your number will be re-activated

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How to Reactivate your Deactivated Idea Number

As per TRAI regulations w.e.f 22nd March ’13, Services to any Prepaid Mobile connection will be deactivated for subscribers with less than Rs.20 balance and if there is no usage i.e. without any usage (incoming or outgoing voice/video calls, Outgoing SMS, Mobile Internet / Data usage, VAS usage or purchases with balance) for 90 days.

Prepaid Mobile connections can be reactivated within grace period of 15 days from the date of deactivation, by making payment of Rs.20.

If your Idea Mobile is de-activated and it can be re-activated within 15 days.

• Try to request re-activation via Idea customer care
• Visit nearest Idea store and submit reactivation request
• Provide Address and Photo Id proofs
• You may receive a confirmation call and then your number will be re-activated

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How to Reactivate your Deactivated Jio Number

As per TRAI regulations w.e.f 22nd March ’13, Services to any Prepaid Mobile connection will be deactivated for subscribers with less than Rs.20 balance and if there is no usage i.e. without any usage (incoming or outgoing voice/video calls, Outgoing SMS, Mobile Internet / Data usage, VAS usage or purchases with balance) for 90 days.

Prepaid Mobile connections can be reactivated within grace period of 15 days from the date of deactivation, by making payment of Rs.20.

If your Jio Mobile is de-activated and it can be re-activated within 15 days.

• Try to request re-activation via Jio customer care
• Visit nearest Jio store and submit reactivation request
• Provide Address and Photo Id proofs
• You may receive a confirmation call and then your number will be re-activated

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How to Reactivate your Deactivated Vodafone Number

As per TRAI regulations w.e.f 22nd March ’13, Services to any Prepaid Mobile connection will be deactivated for subscribers with less than Rs.20 balance and if there is no usage i.e. without any usage (incoming or outgoing voice/video calls, Outgoing SMS, Mobile Internet / Data usage, VAS usage or purchases with balance) for 90 days.

Prepaid Mobile connections can be reactivated within grace period of 15 days from the date of deactivation, by making payment of Rs.20.

If your Vodafone Mobile is de-activated and it can be re-activated within 15 days.

• Try to request re-activation via Vodafone customer care
• Visit nearest vodafone store and submit reactivation request
• Provide Address and Photo Id proofs
• You may receive a confirmation call and then your number will be re-activated
• Vodafone also provides Re activation of your Deactivated mobile number,not active for more than 3 months By paying online. This facility is available at Quick Bill pay center .If you want to read more about Vodafone Quick Bill Pay

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How to Reactivate your Deactivated BSNL Number

As per TRAI regulations w.e.f 22nd March ’13, Services to any Prepaid Mobile connection will be deactivated for subscribers with less than Rs.20 balance and if there is no usage i.e. without any usage (incoming or outgoing voice/video calls, Outgoing SMS, Mobile Internet / Data usage, VAS usage or purchases with balance) for 90 days.

Prepaid Mobile connections can be reactivated within grace period of 15 days from the date of deactivation, by making payment of Rs.20.

If your BSNL Mobile is de-activated and it can be re-activated within 15 days.

• Try to request re-activation via BSNL customer care
• Visit nearest BSNL store and submit reactivation request
• Provide Address and Photo Id proofs
• You may receive a confirmation call and then your number will be re-activated

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Activate Jio International Roaming service after reaching another country

If you are activating IR service for the First time and would like to enjoy seamless IR service across all 170 countries, then it is required that you purchase IR pack being registered to Jio network in India for 4hrs after purchasing the pack. Your phone will stop receiving signals once activation process begins, phone will have to be restarted for your request to be processed.

However if you want to use IR service only in the below listed 46 countries, you can buy the IR pack even when you are in international location. After the pack purchase, your phone will stop receiving signals once activation process begins. Your phone will have to be restarted for your IR settings to be processed.

The list of 46 countries and partner network is provided in below table:

Post Pack Purchase ( Prepaid & Postpaid) /IR Activation (Postpaid) in the above mentioned countries, if you are unable to register to network then follow the below steps:

iPhone:

Step 1

• Go to Settings –> Carriers –> and select “Automatic”
• Go to Settings –> Mobile Data –> and select Data Roaming as “ON”

Step 2 : In case SIM does not register to network automatically, select the network manually from the handset settings menu

• Settings –> Carrier –> switch off automatic –> select available operator (refer to the list of operators in above table)

Step 3 : Incase SIM still does not register to network after following Step 1 & Step 2 then switch iPhone on International IMSI

• Home –> Settings –> Phone –> SIM Application –> International Roaming -> OFF

Android:

Step 1 : Ensure that in your mobile device, the ‘Preferred Network’ type is set to GSM/WCDMA/LTE

Step 2 : If Device does not register automatically then turn off ‘Automatic’ and select ‘Available network’

• Settings –>More->Mobile network-> Network Operators (refer to the list of operators in above table)

Step 3 :If still not registered then look for Jio4G/ STK available on Device Home screen select STK /Jio4G Menu

• Within STK / Jio4G select International Roaming and select “OFF”
• Wait for 5 minutes and device will register to network

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Airtel Digital TV Call Center Support Details

You can reach our 24X7 customer care just by dialing 12150 from your Airtel mobile number. Please call from your registered mobile number for faster access.

Alternatively, you can also reach us through our localised call center numbers.

Email ID

You can also email your queries, comments or suggestions to us at digitaltv@airtel.com

Note: For existing customers, kindly mention your customer ID in the subject of the mail without any space or any special characters between the digits for a quick response.

24 *7 Customer Support in 12 Languages

Airtel users can dial 12150

Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better.

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How to change ONT or Wi-Fi password for JioGigaFiber connection

Steps to change ONT Wi-Fi password:
MyJio App: 
1. Sign in to MyJio App
2. Click on the menu and select ‘settings’
3. Click on ‘Device Settings’ and select ‘Manage device’
4. Click on the ‘Settings’ icon, enter the new security password and click ‘Submit’
Jio.com Website: 
1. Please visit www.Jio.com through your browser and click on ‘Sign In’
2. Select ‘Sign in using Email ID’ and enter Jio Id & password to login
3. Sign in with your activated Jio ID and password
4. Click on ‘Settings’ icon
5. Click on ‘Manage Device’
6. Click on ‘ONT ’ to see various ONT settings option
7. You will be able to view the ONT parameters. Click on ‘Settings’ icon
8. You will be able to view the ONT WiFi parameters. Click on ‘Edit’ against the ‘Security Password’
9. Enter your new ONT WiFi password and click ‘Update’
10. Click on ‘Save’ for the ONT WiFi password to be updated and saved

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